Privacy Policy
At alquenavioso, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you engage with our business model education services.
Information We Collect
Personal Information You Provide
When you interact with our educational platform, we collect information you voluntarily share with us. This happens when you sign up for our programs, contact us for guidance, or participate in our business model workshops.
- Name and contact details including email address and phone number
- Professional background and business interests
- Educational preferences and learning goals
- Payment information for course enrollments
- Communication records from our interactions
Automatically Collected Information
Our website automatically gathers certain technical information to improve your experience and help us understand how our educational content is being used.
| Information Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Website security and content personalization | 12 months |
| Browser & Device Data | Technical optimization and support | 6 months |
| Page Interactions | Content improvement and user experience | 24 months |
| Session Information | Platform functionality and security | 30 days |
Australian Privacy Compliance
We operate under the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988. Our data collection practices align with Australian privacy legislation and we maintain our primary data processing within Australia where possible.
How We Use Your Information
Educational Service Delivery
Your personal information helps us provide relevant, high-quality business education. We use your details to customize learning experiences, track your progress, and communicate important updates about our programs.
- Delivering course content and educational materials
- Providing personalized learning recommendations
- Facilitating communication between instructors and students
- Processing enrollments and managing your account
- Sending important program updates and announcements
Business Operations
We process your information for legitimate business purposes that support our educational mission. This includes improving our services, maintaining security, and ensuring compliance with Australian regulations.
Our business operations use includes analyzing learning patterns to enhance course effectiveness, maintaining financial records for regulatory compliance, and protecting against fraudulent activities that could harm our educational community.
Marketing and Communication
With your consent, we may send you information about new courses, educational resources, and business insights that align with your interests. You can opt out of marketing communications at any time through the unsubscribe link in our emails.
Information Sharing and Disclosure
Third-Party Service Providers
We work with trusted service providers who help us deliver our educational programs. These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
- Payment processors for secure transaction handling
- Email service providers for program communications
- Cloud storage providers for educational content delivery
- Analytics services for website and course improvement
- Technical support providers for platform maintenance
Legal Requirements
We may disclose your personal information when required by Australian law, court orders, or regulatory requests. This includes situations where disclosure is necessary to protect the rights and safety of our educational community.
No Sale of Personal Data
We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your trust is fundamental to our educational mission, and we protect it accordingly.
Your Privacy Rights
Access and Correction Rights
Under Australian privacy law, you have the right to access the personal information we hold about you and request corrections if it's inaccurate or incomplete. We'll respond to your access request within 30 days and provide information in a clear, understandable format.
Data Portability and Deletion
You can request a copy of your personal data in a portable format or ask us to delete your information, subject to our legal obligations to retain certain records. When you request deletion, we'll remove your personal information from our active systems within 60 days.
Marketing Preferences
You control your communication preferences. You can update your marketing preferences, unsubscribe from promotional emails, or request to receive only essential program-related communications at any time.
How to Exercise Your Rights
To exercise any of these rights, contact our privacy team using the details provided at the end of this policy. We may need to verify your identity before processing certain requests to protect your personal information.
Data Security and Retention
Security Measures
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure server environments, and regular security assessments.
- SSL/TLS encryption for all data transmissions
- Secure, password-protected databases with access controls
- Regular security updates and vulnerability assessments
- Staff training on privacy and security best practices
- Incident response procedures for potential security breaches
Data Retention Periods
We retain your personal information only as long as necessary to provide our educational services and meet our legal obligations. Different types of information have different retention periods based on their purpose and regulatory requirements.
Student records are typically kept for seven years after course completion to support transcript requests and educational verification. Marketing preferences and communication logs are retained for three years unless you request earlier deletion.
International Data Transfers
While we primarily store data within Australia, some of our service providers may process information internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.
Cookies and Tracking Technologies
Essential Cookies
Our website uses essential cookies that are necessary for basic functionality, security, and your ability to navigate our educational platform. These cookies don't track your personal browsing habits outside our website.
Analytics and Improvement Cookies
With your consent, we use analytics cookies to understand how visitors interact with our educational content. This helps us improve our courses and website functionality. You can disable these cookies through your browser settings without affecting essential site functionality.
Managing Your Cookie Preferences
You can control cookie settings through your browser preferences or our cookie management tool. Blocking some cookies may limit certain features of our educational platform, but won't prevent access to core learning materials.
Updates to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our educational services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent website notices at least 30 days before the changes take effect.
Minor updates, such as clarifications or contact information changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Previous versions of this privacy policy are available upon request if you need to review historical privacy practices for any reason.
Privacy Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us using any of the methods below. We're committed to addressing your privacy inquiries promptly and thoroughly.
We aim to respond to all privacy inquiries within 5 business days and will work with you to resolve any concerns about your personal information.